The fine print, in plain words

Returns & Shipping

Everything here is what we'd want if we were the ones buying.

Shipping

  • $7.99 standard anywhere in the US. Free on orders over $99.
  • $13.99 Priority if you want it faster.
  • Orders placed before 2PM Pacific ship the same day.
  • Custom builds are assembled and tested before they ship, which can add a day.
  • Tracking gets emailed the moment it's moving.
  • We ship within the United States only right now.

Returns — 14 days

You have 14 days from delivery to start a return on parts, tools and kits. Email us first so we can give you a return address and know it's coming.

  • It needs to come back in the condition it left — unfitted, complete, and in its packaging.
  • Return shipping is on you unless the item arrived faulty or we sent the wrong thing.
  • Refunds land on the original payment method within about five business days of us receiving it.
  • Original shipping isn't refunded, except where the fault was ours.

If a part comes back fitted, scratched, missing pieces, or with the adhesive already used, we'll refund what it's still worth to us rather than the full price.

Custom builds

A build made to your spec — your capacity, your housing, your color — is assembled for you and can't go back on the shelf as-is. Those are case by case.

Anything that arrives dead or faulty is our problem, always. No time limit games, no restocking fee, no argument. Tell us what it's doing and we'll sort it.

SD cards

SD card prices move constantly and we buy them in small lots, so a card that's in a build today may cost us something different next month.

Repairs you mail in

The $15 diagnosis fee covers our time either way, including when the answer is "this isn't worth fixing." It isn't refundable, but it comes off the bill if you go ahead with the repair. Return shipping on repairs is flat rate.

We don't do soldering work. If we open yours and find it needs board-level repair, we'll tell you and send it back rather than guess.

Getting in touch

Email is the fastest way, and it gives us both a record. Send us a message and include your order number if you have one.